It’s no secret that Meta uses a lot of the hard work to enforce its content moderation policies. And although they helped one of the most valuable companies in the world, these workers often complained about their jobs involving poor pay and stressful work. Some now also say that they are treated worse than other workers.
According to , Genpact, a Meta contractor previously accused of promote poor working conditions, has asked Spanish-speaking moderators at its Richardson, Texas office to report for in-person work since April 2021. These workers have had to put their health at risk against the delta and omicron coronavirus variants while their counterparts English speakers were allowed to roam the office on three-month rotations.
News of the situation at Genpact comes just a week after workers at Accenture, another subcontractor to Meta, successfully protested to force the company to set up hundreds of Facebook moderators to return to work. in person on January 24.
Entrepreneurs who spoke to BuzzFeed News claim that Genpact is also forcing them to meet unreasonable standards. They say they’re supposed to make moderation decisions in about a minute while maintaining an 85% accuracy rate. To complicate matters, Meta apparently would not be releasing guidelines on how to apply the community standards in a language other than English, leaving these workers in a situation where they are forced to translate these guidelines first before implementing them.
And there is the scale of the problem the team must tackle. Genpact’s Spanish-language moderation team is named after Mexico, but in addition to moderating content posted by people living in the North American country, they are also responsible for Facebook and Instagram posts for Spanish-speaking users in most Latin American countries. In Mexico alone, Facebook has more than . In contrast, Genpact’s Mexican market team consists of around 50 people.
“We use the combination of technology and people to keep content that breaks our rules out of our platform, and while AI has advanced in this space, people are a key part of our security efforts.” , a Meta spokesperson told Engadget. “We know these tasks can be difficult, which is why we are working closely with our partners to continually assess how best to support these teams.”
All products recommended by Engadget are selected by our editorial team, independent of our parent company. Some of our stories include affiliate links. If you buy something through any of these links, we may earn an affiliate commission.